Community Guidelines

Kindred Point is built to support mission-driven organizations and the communities they serve. These guidelines exist to ensure our platform remains a positive and productive environment for all users.

1. Respect and Inclusion

Treat all users, customers, and community members with respect. Discrimination, harassment, or hate speech based on race, ethnicity, gender, religion, disability, sexual orientation, or any other protected characteristic is strictly prohibited.

2. Honest and Transparent Practices

Organizations using Kindred Point are expected to represent their products, tickets, memberships, and events honestly. Do not misrepresent pricing, availability, or the nature of offerings to customers.

3. Appropriate Content

All content published through the platform — including store listings, event descriptions, and communications — must be appropriate for general audiences and consistent with your organization's mission. Content that is obscene, threatening, or deceptive is not permitted.

4. Customer Data and Privacy

Organizations are responsible for handling customer data in accordance with applicable privacy laws. Do not use customer contact information collected through Kindred Point for purposes unrelated to your organization's services or for unsolicited marketing.

5. Fair and Lawful Operations

All transactions, refunds, and operational activities conducted through the platform must comply with applicable laws and regulations. Fraudulent transactions, chargebacks abuse, or deceptive financial practices are grounds for account suspension.

6. Platform Integrity

Do not attempt to reverse-engineer, abuse, or circumvent any feature of the Kindred Point platform. Report security vulnerabilities or suspected abuse responsibly by contacting us directly.

7. Supporting Animal Welfare

As a platform built with wildlife and animal-care organizations in mind, we hold a particular commitment to animal welfare. Use of the platform to facilitate activities that harm, exploit, or endanger animals is strictly prohibited.

8. Enforcement

Violations of these guidelines may result in warnings, feature restrictions, or account termination depending on the severity and frequency of the violation. We reserve the right to act at our discretion to protect the community.

9. Reporting Concerns

If you believe a user or organization is violating these guidelines, please contact us at info@kindredpoint.com. We take all reports seriously and will review them promptly.